FAQs

Frequently Asked Questions

Please click on “Address Book” or “Manage Addresses” and you will be able to add “Additional Address Entries” using the “Add New Address” button. During Checkout on the “Shipping” page the “Default Billing/Shipping Address” and “Additional Addresses” are presented for your “Shipping Address”. Once confirmed and you are moved to the “Payment” page you will then need to uncheck “My billing and shipping address are the same.” This will provide a dropdown with all “Address Book Addresses” and you can select from those or provide a new address.

Check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity and clicking Update. Once all of the items you wish to purchase are listed in your shopping cart, you’re ready to begin the checkout process.

Make sure you’re logged in to your account. If you’re not, you will be prompted to log in before continuing to the Ship, Bill and Pay screen.

If you don’t have an account with Insight, you may create an account and still continue to checkout. If you’re creating a new account, make sure your shipping and billing addresses match the billing address of your credit card. If you’ve forgotten your username and password, you may have them sent to you, or contact a sales executive at 1.800.INSIGHT.

From this screen, you can verify and edit all of your shipping, billing and payment information, including:

  • Shipping address
  • Shipping carrier
  • Shipping notes
  • Billing address
  • Payment type
  • Additional order information and any custom checkout fields you collect

You may also view the contents of your cart and a preliminary total cost (without tax). Clicking Review Order will take you to the Order Review page.

You will now see a display of your order information and your complete cost, including shipping and tax. Please look over all of the information as this is what will be submitted to, and used by, Insight. If you need to alter any of the information, click the Edit link to return to the Ship, Bill and Pay screen. Clicking Place order will submit your order to Insight and take you to your Order Receipt page. Your order information is sent using Secure Sockets Layer (SSL).

You will see a display of the information submitted to Insight. This is your online receipt. On this page, you can view a printable version and email the information. A copy of this information will be emailed to the email address that was given for your account.